What happens to my money when I pay for my trip?
When desert tripper receives money from either you or from your travel agent, the funds are deposited into a Client Trust Account. The money stays in this account until the day of departure of your trip. Why? So that in the unlikely event of desert tripper ever going broke, your money is still safe and you would get it back in full. desert tripper ‘s Client Trust Account is independently audited every year in accordance with Australia’s Travel Compensation Fund (TCF) standards. The TCF is a legislated body governing the licensing and operation of travel agents in Australia. Failure to meet financial criteria reflecting the financial viability of a travel agent results in revocation of the agent’s licence to trade. Desert tripper are licensed under these arrangements.
Is my travel agent financially secure?
It is an unfortunate fact that travel agents do go broke from time to time. If you are using a travel agent, it is your responsibility to ensure that the agent is financially sound. This is important as the agent may hold your money before sending it to us for your trip. Should that agency go broke before we have received your money, then it may be lost. Different countries have different levels of legislation, licences, bonds, trust accounts and/or insurance schemes to protect you. These vary greatly from country to country and some countries have no such protection at all. Please research this carefully to make sure the money you are paying is secure. Where there are no protection systems in your country, at least look at how long the business has been trading, ask others about their reputation and seek independent advice on reputable travel agencies.